Help & Contact
Do you have any questions about an order, our payment methods or our products? If so, please have a look at our FAQs and our guides first. If you wish to return any products, please visit: https://atlas.shop/ruecksendung
If you still have any unanswered questions after that, please feel free to contact us by email at info@atlas.shop
Please note that the ATLAS online shop is aimed at private individuals and small and medium-sized businesses. If you are already a business or bulk customer of ATLAS Schuhfabrik, please contact your designated contact person.
FREQUENTLY ASKED QUESTIONS
Can I redeem my gift voucher online as well?
Can I change or cancel my order?
Is there a way to track my parcel?
Can I change my delivery address after I’ve placed my order?
How do I apply a voucher code?
Do Atlas shoes tend to run small or large?
Compared to many sports shoes, Atlas safety shoes tend to run slightly larger for some customers, which means these customers need to go one size smaller in Atlas shoes. However, the most accurate and straightforward way to determine the exact size of Atlas safety shoes is via the ‘Scan your Feet’ app or by measuring your feet. You can find further information in our size guide.
How can I find out my shoe size for Atlas safety footwear?
You can determine the right size for your Atlas safety shoes quickly and easily – either directly via the Atlas ‘Scan your Feet’ app or by measuring your feet manually. Both methods ensure that you find the perfect fit for maximum comfort and protection. You can find further information in our size guide.
I placed an order as a guest. How can I arrange a return?
Are the sandals also available in larger sizes?
The invoice was issued to me personally. Can I still submit it to my employer for reimbursement?
Principle 1: Reimbursement is possible, but…
In principle, an employer may reimburse the cost of safety footwear purchased privately by an employee. This is particularly common where the employer is obliged to provide protective workwear (e.g. under the Occupational Safety and Health Act or accident prevention regulations).
2. Conditions for a tax-free reimbursement
For the reimbursement to remain exempt from tax and social security contributions, the following conditions must be met:
- Necessity: The shoes must be necessary for the employee’s work (e.g. a legal requirement at the workplace).
- Evidence: The employee must provide the employer with an invoice (which may be in the employee’s own name) and evidence that the shoes are actually used at work.
- No monetary benefit: The reimbursement must not be regarded as additional wages, but must be made in the overriding interests of the business.
3. Accounting treatment
- Financial accounting: The reimbursement is recorded as an expense for protective workwear, not as a wage payment.
- Payroll accounting: There is no obligation to deduct income tax or social security contributions if the conditions (see above) are met.
4. Practical implementation
- The individual submits the invoice to the employer.
- The employer checks that the expenditure is necessary and pays the amount upon presentation of proof.
- It is not strictly necessary to amend the invoice (to make the employer the recipient), but this may be relevant for the employer in terms of input VAT deduction (if the employer is entitled to claim input VAT deduction).
5. Important notes
- Input tax deduction: In principle, the employer cannot deduct input tax from an invoice issued in the employee’s name. For input tax deduction, the invoice must be made out to the employer.
- Documentation: An internal instruction or a reimbursement form should be documented.
Conclusion
Reimbursement is, in principle, possible and tax-free if the shoes are necessary for business purposes and the payment is made in the employer’s overriding interest. For input tax deduction, an invoice made out to the employer would be advisable, but for a simple reimbursement of costs, a private invoice is sufficient.
