Returns

Within the 30-day returns period, only items that are in a clean, resalable condition or that have a fault attributable to a manufacturing or material defect may be returned. The easiest way to start the returns process is at: https://atlas.shop/ruecksendung

Before you arrange your return, please
note the following points:

Returns are free of charge for you within Germany and Austria; we’ll cover the postage costs.

Unfortunately, it is not possible to exchange items (for a different size, colour, etc.). In this case, please return your item and then place a new order via the shop.

The refund will always be processed via the same payment method used for the original payment. Please allow us 2–4 days to process this once we have received the goods.

Returns can only be processed via our online returns portal. We are unable to accept returns by telephone, email or chat. Please do not hesitate to contact us if you have any questions about how to use the portal.

Please post your parcel no later than 14 days after submitting the return request. Depending on the carrier and the type of label, the shipping label may otherwise become invalid.

Please print out your returns authorisation form before posting and enclose it with your return parcel so that we can process your return more quickly.

Customer with a
customer login

1. Log in to your account via the customer portal.
2. The next step is to open the order summary in your customer account
3. Click on the ‘Return’ button for the relevant order to start the returns process
4. First, select the items you wish to return and state the reason for the return.
5. Check your entries
6. Print out the returns slip and put it in the parcel
7. Generate a DHL label and stick it onto the parcel

Customer without a
customer login

1. Click on the order link you received by email, or please use the link https://atlas.shop/ruecksendung and follow the instructions.
2. Log in using your email address and order number.
3. Next, open the order summary in guest view
4. Click on the ‘Return’ button for the relevant order to start the returns process
5. First, select the items you wish to return and state the reason for the return.
6. Check your entries
7. Print out the returns slip and place it in the parcel
8. Generate a DHL label and stick it onto the parcel
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